![]() This is to ensure that everything is accurate for the year-to-date (YTD) totals on your employees' pay stubs going forward to report the accurate W-2 information at the end of the year. In terms of prior payroll, it will add the employee's lump sum to the system. Visit this link for more information: Upgrade or downgrade your QuickBooks Payroll plan. But part of it is to pick a plan after selecting the upgrade tab. Typically, clicking on the QuickBooks Online Payroll (QBOP) Core upgrade option would not create separate subscriptions. As well, I want to solve this problem right away. I'm delighted to take your questions one at a time to guide you accordingly, ensure that you get the support you need because I understand how valuable your time is. She also wants to use the QBO time tracking feature, so keeping payroll separate from the accounting system creates a lot of problems. If this is true, is there any way to import the Core Payroll data into QBO Essentials? Her data goes back over 10 years and we want to keep everything in one system. There is nothing Intuit loves more than a subscription upgrade. I called tech support and they said you cannot add Essentials to an existing Core Payroll account. (Note: it is up to date and this happens with every card or bank account we have tried). ![]() Make sure your billing info is up to date. If it still doesn't work, please contact us. ![]() Something's not quite right - Something's not working.The error messages vary depending on the path taken to get to the payment screen, but it always fails after submitting the payment. When we try to add it through either her account or my accountant account, we get an error message on the payment screen, regardless of the credit card or bank account information we enter. She wants to add a QBO Essentials account to her existing QBO payroll account. I have a new client with a QuickBooks Online Payroll Core subscription. ![]()
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